Privacy Policy

Griswold Home Care for North Houston
Owner: Greg Detiveaux

1. Introduction

Griswold Home Care for North Houston (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us.

We collect and use personal information only when necessary to provide compassionate, non-medical home care services and to communicate effectively with you. We do so in a fair, transparent, and lawful manner, with your knowledge and consent.

2. Information We Collect

a. Information You Provide

We may collect personal information including:

Name, phone number, email address, and mailing address

Information about your loved one or care needs

Service preferences and scheduling details

Communication history with our team

Any information submitted through website forms, phone calls, or consultations

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address, browser type, and device information

Pages visited and time spent on the site

Referring websites or links

Usage data through cookies and analytics tools

3. How We Use Your Information

We use your information to:

Provide and coordinate home care services

Schedule consultations and caregiver visits

Send appointment confirmations, reminders, and updates

Communicate with you about your care needs

Improve our website, services, and client experience

Send optional marketing or service-related messages (with consent)

Comply with legal and regulatory requirements

4. SMS & Communication Consent

We may communicate with you by phone, email, and text message. You will only receive SMS/text messages from Griswold Home Care of North Houston (The Detiveaux Corporation) if you affirmatively opt in (for example, by checking an SMS consent box on our website forms, submitting a request form with SMS consent, or otherwise providing express consent).

If you opt in, SMS messages may include:

- Appointment confirmations and reminders

- Scheduling updates

- Follow-up communication regarding care services

Message frequency may vary. Message & data rates may apply. You can reply STOP at any time to opt out. Reply HELP for help or contact our office directly.
We do not send unsolicited messages and only text individuals who have explicitly opted in.

5. Sharing of Personal Information

We do not sell or rent your personal information. We may share your information only as necessary:

- With trusted service providers (such as scheduling systems or communication platforms) who process data on our behalf

- To comply with legal obligations or lawful requests

- In the event of a business transaction (such as a merger, acquisition, or sale of assets)

- With your explicit consent

Your information is never publicly shared.

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SMS Privacy (Mobile Information):
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality and performance

Remember your preferences

Analyze traffic and user behavior

You may disable cookies through your browser settings, though some features of the website may not function properly.

7. Data Retention and Security

We retain personal information only as long as necessary to provide services and fulfill legal obligations.

We implement appropriate security measures to protect your information from unauthorized access, misuse, or disclosure.

8. Your Privacy Rights

You may have the right to:

Request access to your personal information

Update or correct your information

Request deletion of your data

Opt out of marketing communications

To exercise any of these rights, please contact us directly.

9. California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected and how it is used

The right to request access to or deletion of your personal information

The right to opt out of certain data sharing practices

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Acceptance of This Policy

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of those changes.

14. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Griswold Home Care for North Houston
Owner: Greg Detiveaux
Phone: (832( 280-6245
Email: [email protected]

15. Effective Date

This Privacy Policy is effective as of April 8, 2026.